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Overcoming Imposter Syndrome – B's Journey to Confidence at Google
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Background

B, a talented professional transitioning to her dream job at Google, faced substantial challenges during her initial six months in the role. Responsible for managing critical accounts and engaging with C-suite stakeholders, she navigated an environment where most peers had extensive tenure. Amidst company reorganisation and layoffs, she often wrestled with feelings of insecurity, questioning her ability to fully contribute to client success.

B's top 3 goals for coaching were:

  • Building confidence
  • Understanding her self-worth
  • Managing the stress and anxiety when liaising with senior stakeholders and customers

Coaching Journey and Interventions

Throughout our year-long partnership, B made significant strides in several key areas:
  • Intervention

    Addressing the Inner Critic

    We started by helping B navigate her self-judgment, using techniques to shift negative thoughts and celebrate her achievements. We also developed strategies that helped her clarify expectations, and confidently asking more time and help when needed.

  • Intervention

    Establishing Healthy Boundaries

    B developed skills to prioritize tasks, delegate effectively, and manage her workload, ensuring she could excel without sacrificing her well-being. We also cultivated new habits to boost her mental and physical well-being, ensuring she navigates high-stress situations with resilience.

  • Intervention

    Enhancing Communication and Presence

    Recording positive feedback became a source of strength for B, affirming her accomplishments and self-worth. Weekly documentation of achievements empowered her to see her growth and readiness for performance reviews. Enhanced communication strategies enabled B to connect more effectively with her boss and stakeholders, ensuring her messages were clear and impactful.

  • Intervention

    Developing Comfort with Risk-Taking:

    We introduced tools that helped B distinguish between real risks and perceived fears giving her the confidence to tackle challenges head-on. Embracing calculated risks empowered her to broaden her professional horizons and break free from self-imposed limitations

Felt Changes

At the end of the 12-month engagement, B reported significant personal growth: a 30% reduction in negative self-talk (from 10/10 to 7/10 intensity), a 40% decrease in fear of being judged (from 9/10 to 5/10 intensity), and a remarkable 130% improvement in her ability to set boundaries (from 3/10 to 7/10).



Externally Recognised Outcome

  • B successfully led a virtual workshop attended by over 500 people, with an additional 270 on-demand views. The workshop achieved an impressive 82% customer satisfaction score, highlighting her newfound confidence and effectiveness.
  • B consistently received feedback scores averaging 4.5 out of 5 in the workshops she led.
  • B’s manager noted a significant positive change in her email communication and project leadership since starting coaching, expressing genuine pride in her growth.
  • B impressed a Director with a new program idea, securing budget approval and recognition for its excellence.
  • B received two “Spot bonuses” from her manager and one “Peer bonus” for outstanding performance and support.
  • B’s manager enhanced her visibility by emailing all Director reports.
  • B received recognition directly from her boss’s boss and C-suite stakeholders on multiple occasions.

Conclusion

B’s experience shows the incredible power of our minds. Often, our self-doubt stems from underlying patterns, negative self-talk, and the fear of criticism and judgement. By becoming aware of these factors and developing comfort in expressing our needs, saying no and asking for help, we can achieve far more than we ever thought possible.

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